In our book, the "highest quality output" is that which provides the greatest customer satisfaction includes not just how well a product performs its function, but also its life span, ease of use, appearance, maintainability, storability, and any other feature that contributes overall value to the customer. It also encompasses the working relationship – Pergamon’s commitment to solving each customer’s challenges, and demonstrating a personal interest in their product’s success.

Toward this goal, Pergamon’s quality procedures and practices were designed from the ground up to be ISO9000 compliant. Our quality management system consists of continually-evolving procedures, delineates policies and expectations for performance, and assures our customers that we are faithfully following the principles of continuous quality improvement to deliver the “highest quality output.”

Simply put, Pergamon's Quality Policy is to deliver on-time, error-free products and services to our customers. Every product or service conforms to documented requirements. Each functional responsibility reflects the procedures necessary to achieve this objective. Each and every employee is responsible for an accurate and continuous awareness of conformance. We implement the principle of continuous quality improvement by constantly evaluating and upgrading documented requirements to reflect evolving customer expectations. All functions of our company are focused to satisfy the customer, reduce cycle time, maximize yields, ensure traceability, increase productivity and reduce costs.